CICD: Implementing Cisco Collaboration Devices (CICD)

Course CICD

Cost: $3,695.00
Duration: 5 days


Course Schedule


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Course Start Date Time Time Zone Location Availability
5/21/2018 7:00 AM - 3:00 PM Pacific Time Virtual
6/25/2018 7:00 AM - 3:00 PM Pacific Time Virtual

Course Description


 

    Course Description

     

    Description 

    CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.

     Audience

    • Network administrators and network engineers
    • CCNA Collaboration candidates
    • Systems engineers

    At Course Completion

    At course completion you will be able to:

    • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
    • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
    • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
    • Describe how to maintain a Cisco Unified Communications solution

    Prerequisites

    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateway
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

    Course Outline

    Module 1: Cisco Unified Communications Solutions

    • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
    • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

    Module 2: Administrator and End-User Interfaces

    • Lesson 1: Understanding Administrator Interfaces

    Discovery 1: Verify System Information

    Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager

    Discovery 3: Verify Voicemail Integration

    • Lesson 2: Understanding End-User Interfaces

    Module 3: Call Flows in Cisco Call Control Platforms

    • Lesson 1: Understanding Call Flows and Call Legs
    • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

    Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation

    Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation

    • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

    Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation

    Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

    Module 4: Endpoint and End-User Administration

    • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
    • Lesson 2: Understanding End-User Implementation Options
    • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
    • Lesson 4: Understanding Endpoint Implementation Options

    Discovery 8: Configure and Verify Endpoint Basic Configuration Elements

    Discovery 9: Device Settings Configuration

    Module 5: End User Telephony and Mobility Features

    • Lesson 1: Understanding Telephony Features
    • Lesson 2: Enabling Telephony Features

    Discovery 10: Configure Cisco Extension Mobility

    Discovery 11: Configure Hunt Groups

    • Lesson 3: Understanding Mobility Features
    • Lesson 4: Enabling Mobility Features

    Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1

    Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

    Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

    • Lesson 1: Understanding Cisco Unity Connection

    Discovery 14: Verify the Cisco Unity Connection Integration

    • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Lesson 3: Understanding End User and Voice Mailbox Implementation Options

    Discovery 15: Configure a User Template

    Discovery 16: Configure a User

    Discovery 17: Configure Cisco MediaSense for Video Greeting

    Discovery 18: Configure Cisco Unity Connection for Video Greeting

    • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
    • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

    Module 7: Cisco Unified Communications Solutions Maintenance

    • Lesson 1: Providing End-User Support
    • Lesson 2: Understanding Cisco Unified Communications Manager Reports

    Discovery 19: Use Cisco Unified Reporting

    • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

    Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool

    Discovery 21: Generate User Reports

    Discovery 22: Generate and View a QoS Detail Report

    Discovery 23: Generate and View a Gateway Utilization Report

    • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lesson 5: Monitoring Voicemail in Cisco Unity Connection

    Discovery 24: Generate a Cisco Unity Connection Serviceability Report

    Discovery 25: Generate Cisco Unified Serviceability Reports

    • Lesson 6: Understanding the Disaster Recovery System

    Lab Outline

    Lab 1: Explore Administrator Interfaces

    Lab 2: Explore End-User Interfaces

    Lab 3: Explore Call Flows in Cisco Unified Communications Manager

    Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

    Lab 5: Implement End Users

    Lab 6: Implement Endpoints

    Lab 7: Enable Telephony Features

    Lab 8: Enable Mobility Features

    Lab 9: Implement End Users and Voice Mailboxes

    Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

    Lab 11: Provide End-User Support

    Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

    Lab 13: Monitor the System with Cisco Unified RTMT

    Lab 14: (Optional) Back up Cisco Unified Communications Manager